“why isn’t this website working?” “Why isn’t my email working?”
I volunteer for my host and I get about 600 tickets, minimum every 24 hours, with questions like those. I answer them the best that I can, though it still annoys me when people purchase a domain and do not know what an FTP client is, how to use one, or worst of all, when they don’t read the welcome email we have been sending out since 2000 to every single person who has purchased hosting from us. As of 2001, we’ve actually had to put a little note on our server that if you’ve never used FTP or installed and used website scripts on an actual domain, our hosting may not be for you.
I even get those same questions when I send out a massive 1000-customer notice that we’re going to be doing maintenance on the server from 2am-4am Central time and people will STILL EMAIL IN A TICKET WITH: “OMG! Did u no my sight was down from 2 till 4 this morning?! WUT GIVES?!”
That’s an actual ticket I had last week.
I emailed them back this response:
“Since it’s clear that your eye sight has returned, hence you can see well enough to send me this email, check your inbox and junk folders because we sent you a notice that your WEBSITE may not be functional during those time periods. It’s strange that your vision failed you during that same time frame. See a physician and an opthamologist, NOT AN OPTOMETRIST as they don’t know about eye-to-brain anatomy and functions. If your vision fails you again during one of our scheduled maintenance, my suggestion would be for you to cancel your hosting account with us immediately and downgrade to a more idiot-friendly host such as DreamHost or CyberPixels. If your vision fails you again while being hosted with another host, I suggest you buy some first-grade “I CAN READ” books and just put having a website on the back burner for now.”